Our highly trained customer care staff is cross-trained in order to provide a one-stop source for valuable information. Our company is known for its maverick customer service programs such as our no-cost validation education program, as well as our no-cost package integrity and calibration lab that utilizes state of the art systems to accurately evaluate and discover seal strength. more

Find Out Why Our Growth is From Customer Reorders

These days, it seems that many companies suffer from post-sale amnesia. They love to be reachable during the buy stage, but after-market, good luck. What do you say about the company where a president has been writing and researching a customer service book for the past 7 years? It's obviously a passion here. When you call an employee's

extension, it rings simultaneously at their desk and their company-provided cell phone. Okay, this can make for some interesting trips to the restroom. Ignore the echo. We know the frustrations of not being able to contact our vendors and we meet endlessly about the importance of streamlining contact.

But what makes Van der Stähl such a strong company is our policy of cross-training employees. At the end of the day, we sell a very complicated and regulatorily-dense product and that is why we spend so much of our time in employee-training and in servicing. We believe in education so much that we founded the Van der Stähl Scientific information network a decade ago to even help train other companies' employees.

Also, we will be providing preventative maintenance training, testing and certification on our website, again with the aim of educating other companies' employees on the intense importance and value of preventative maintenance. We've taken yet another step to the ends of education by commissioning outside writers as well as writing from our own staff on the subjects that surround our industry. All of these articles will continue to grow on the issues in industry page.

But, as the encyclopedia salesman said, "wait, there's more." With Van der Stähl Scientific, you can even use our lab for initial pouch testing and have it interpreted by our certified packaging engineer. Yet again, a service that benefits your company at a great cost to ours. I guess what we're saying here is there's so many reasons to choose Van der Stähl Scientific and we'll try to stop boring you now, but for more information for why to by Van der Stähl Scientific, visit the why buy section on our website. Call anytime, okay not anytime, we do sleep, but call during business hours and talk to a real humanoid.

Parts and Service Center

Our World Class Engineering Staff and Genuine Machine Replacement Parts, Guaranteed Life-Long Performance of Your Equipment

Lisa Durkin Hello and welcome to our parts area. Over the past two years, my staff and I have spent a great deal of time creating and implementing systems designed to be certain our customers have their needed parts.

Customer service is a passion with me and if you are having an issue with your machine, I would be glad to help you identify the correct part to keep your packaging equipment running in peak performance. This year, we instituted the shipped to you in 72 program. This system is designed to get your parts shipped from our parts center within 72 hours and in most cases, much sooner than that.

This year, look for new programs in our parts and service center that will increase your customer experience with Van der Stähl Scientific. During this less for more time we live in, we think you will be pleased with a more for less model that has become our company mantra. best regards, Lisa Durkin, 800-550-3854 x214 more